AI in every part of the operation

Embracing AI is not a feature on a product page for us. It runs through the whole operation: how we support customers, keep the books, pay people, file returns and watch for trouble. The rule is the same everywhere: the machine prepares, a person approves.

Where it works today

• Support: every request to support, the help pages and the help bot inside every app becomes a ticket with a due time, and ready answers are drafted for a person to send.
• Tax: VAT, PAYE, UIF and the annual reconciliations are prepared from the books and the pay runs, ready to check and submit.
• Payroll: monthly pay runs, payslips and leave are worked out from the records and sent once a person closes the run.
• Bookkeeping: bank statements are read and matched to payments.
• Security: payments that do not add up, forged payment notices and spam on our forms are flagged for a person.

Prepared, never presumed

SARS eFiling, uFiling and CIPC have no public interfaces, so the machine prepares the figures and the files and a person submits them. The same discipline applies across the board: automation gets the work ready, people make the decisions.

AI should take the drudgery, not the judgement.

Towards superintelligence, carefully

The tools are getting more capable every month. We are building the habits now, approvals, records and checks, that will let us hand more to them safely as they improve.